Booking Terms and Conditions

Please read these terms and conditions carefully before booking any of our training courses. You should understand that by booking any of our training courses you agree to be bound by these terms and conditions.

Please understand that if you refuse to accept these terms and conditions, you will not be able to book any of our training courses.

Price and Payment

The price of any of our training courses will be as quoted on our Website.

Prices are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you a Booking Confirmation, except in cases of obvious error.

Payment is made via PayPal on the website. If you would like to pay by BACS please email

Confirmation of Booking

After making a booking you will receive an e-mail from us acknowledging that you have been booked onto the course and you will be sent additional information about the training.

Training Course

We reserve the right to make changes to the published programme of a training course (but not the overall content), for example to timings and/or speakers if one of the advertised speakers is unable to attend. In such cases, you will not be entitled to a refund if you cancel your place.

Our training courses are held at a number of venues and we provide in-house training. You are liable for any loss or damage which you may cause to our premises or that of the external venue and agree to adhere to all housekeeping rules, procedures and policies (including policies regarding behaviour and conduct) that may be in place at any venue from time to time.

If you have a disability or medical condition that requires special arrangements to be made please notify us of your requirements when making your booking.

Continuing Professional Development (‘CPD’) Hours

Some of our training courses carry CPD hours. You will be awarded a CPD certificate upon completion of the full duration of the training course.

Our Cancellation and Refund Policy

Cancellations must be received in writing by email to the Training Manager, at

You will be invoiced as follows for the cost of the training course, depending on when the cancellation notification is received.

• Between 12 and 8 weeks before the date of the training course– 25% of the total cost is due

• Between 8 and 4 weeks before the date of the training course– 50% of the total cost is due

• Between 4 and 2 weeks before the date of the training course– 75% of the total cost is due

• Less than 2 weeks before the date of the training course– 100% of the total cost is due.

All bookings received within 2 weeks of the date of the training course will be subject to the cancellation terms and conditions with immediate effect and any monies due will need to be paid by credit/debit card or BACS transfer at the time of booking.

We reserve the right at any time and without prior warning to change the venue of the training course. We also reserve the right in our absolute discretion, to cancel your booking where we need to do so due to circumstances outside of our control (including, but not limited to, situations where sufficient numbers have not booked for the training course or the speakers are unavailable or cancel the training course or if you are more than 30 days in arrears with any payment due to us, or if it may prejudice our reputation). We shall have no liability for losses or costs which you may incur due to such cancellation but we shall refund your booking payment (in full as soon as possible) or offer you an alternative training course if one is available. You have the choice of accepting the refund, a credit note or attending the alternative training course.

Rights in Materials

All copyright and other rights (including all intellectual property rights) in materials provided to you during or for the purposes of any of our training courses (including, without limitation, course notes, slides, brochures, articles or case studies) are the property of the South West First Aid. You are entitled to use such materials only for your own personal use. You are not entitled to copy such materials (except as permitted by law) nor are you entitled to use or authorise others to use such materials for any commercial purposes.

Our Liability

Training course attendees shall be required to keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our premises or at external venues save for any damage caused by our negligence in which circumstances our liability shall be limited to the amount of our insurance for such losses.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions.

Nothing in these online training booking terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lock-outs or other industrial action;

• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

• Impossibility of the use of public or private telecommunications networks; and

• The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


We may use photographs taken at training courses in publicity and marketing materials, including use on our Website as well as being shared and stored on third-party platforms. Your attendance at a training course or regional conference may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify the photographer at the relevant training course or regional conference prior to the photographs being taken.